Program Assistants help keep TSA offices and airport field operations organized, accurate, and running smoothly. They support managers and employees with administrative coordination, data tracking, scheduling, correspondence, records, payroll, and other day-to-day program needs.
This role is well suited to someone who is comfortable working with detailed information, handling multiple assignments, communicating with different teams, and helping an office stay on schedule. Specific responsibilities depend on whether the position supports finance, human resources, scheduling, payroll, workplace programs, or another TSA operational area.
Do not assume that every Program Assistant vacancy follows standard business hours or permits telework. Use the schedule and work-site information from the individual announcement.
Applicants generally need specialized experience at the level stated in the official announcement. Relevant experience may include:
The type and amount of required experience vary by pay band and assignment. Applicants should ensure that their resume clearly demonstrates the specialized experience listed in the active vacancy.
A specific college degree may not be required when qualification is based entirely on specialized experience. If the announcement permits education to satisfy any part of the qualification requirement, applicants may need to provide transcripts from an accredited institution.
Use the exact education and experience requirements from the official vacancy rather than adding a general degree requirement.
Some Program Assistant vacancies are limited to current TSA employees. Always display the exact “Who May Apply” category from the official announcement.
Program Assistants generally work in an office or airport administrative environment. Daily work may involve extended computer use, reviewing records, communicating by phone or email, attending meetings, and managing several deadlines at once.
Some positions may require occasional travel or work outside typical office hours when supporting airport operations, special projects, or urgent administrative needs. The exact schedule should match the official vacancy.
Eligible employees may receive health, dental, vision, life, and long-term-care insurance; paid leave and federal holidays; participation in a federal retirement program and the Thrift Savings Plan; flexible spending accounts; and employee-assistance resources.
Other benefits may include tuition assistance, transportation subsidies, flexible scheduling, wellness programs, and professional-development opportunities. Eligibility depends on the appointment type, work schedule, and individual vacancy.
Review the complete announcement before applying. Confirm the location, salary, pay band, eligibility group, specialized-experience requirement, assessment requirements, supporting documents, and closing date.
Our independent preparation program helps candidates understand the federal application process, present their administrative experience clearly, and prepare for the assessments or interviews required by the vacancy.
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